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How can we help?

We want to assure that you have the best experience possible. But we understand you might have some questions! Below we have common questions asked for purchasing, checking out, returning and more.

Help yourself.

If you seemed to lose your pass or email verification, simply look it up here:

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Common Questions

How do I access my items?

After you checkout, we will send you a link to your items by email and text message. This link will take you to your online pass. Your online pass is a mobile friendly website that has everything you will need.

What do I do if I lost the link to my pass?

Go here to request a new link to your pass:
https://app.bandwango.com/dashboard/request * All we need is the email address you used during checkout. A new link will immediately be sent by email and text message.

Why can't I find all my items in my pass?

All items expire after a certain amount of time if they are not used. Once they expire, they are eventually removed from your pass.

Still Need Help?
Reach out!
Email: support@bandwango.com
Phone: (888) 921-5333
Text: (888) 921-5333
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  • Terms & Conditions

© 2021 Explore Douglas County, All Rights Reserved

Terms & Conditions, Privacy Policy, Refund Policy

Terms & Conditions

Coupons/Discounts are redeemable for certain goods, services, or experiences offered by, or facilitated through the Merchant identified on the Coupon/Discount. The Merchant is the Coupon/Discount issuer and is solely responsible for all matters of the redemption and use of the Coupon/Discount. Furthermore, the Merchant is wholly and exclusively responsible for the care and quality of all goods and services it provides to you and for any and all injuries, illnesses, damages, claims, liabilities, and costs ("Liabilities") it may cause you to suffer, directly or indirectly, in full or in part, whether related to the use or redemption of a Coupon/Discount or not. You waive and release Douglas County Travel & Tourism, Inc. and Bandwango, including their subsidiaries, affiliates, partners, officers, directors, employees, and agents (collectively, the "Released Parties") from any Liabilities arising from, related to, or sustained in connection with any act or omission of a Merchant, its employees, agents, contractors, and invitees, in connection with your use of a Coupon/Discount or the goods, services, or experiences a Merchant provides in connection with the Coupon/Discounts. Services performed by the Released Parties are provided "AS IS" without warranties of any kind, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. Participants of the Exploration Challenge must be eighteen (18) years of age with a valid state identification card or driver's license. Douglas County, GA residents, are not eligible for cash prizes. Only one winner per household.

Privacy Policy

Customer information is collected to process your order. This information is kept confidential and is not shared except to the limited extent disclosure may be required under applicable law. During checkout, we may ask you if you would like to receive marketing communications. If you opt-in, then you will receive communications according to what you opted into.

Refund Policy

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